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FAQ

Order process & Products

→ How can I change or cancel my order?
In order to change or cancel your order, please contact our customer service as quickly as possible via phone at +49 5492 5577-0 or via mail to verkaufsteam@schockemoehle.net. That way we can work on your inquiry or cancel the order before it is shipped.

→ How can I purchase a gift card for Reitsport Schockemöhle online?
You can easily add a gift card to your shopping basket here or call us at +5492-55 77 0 or email us to verkauf@schockemoehle.net.

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Functional cookies are absolutely necessary for the functionality of the webshop. These cookies assign a unique random ID to your browser to ensure your unhindered shopping experience across multiple page views.

Session:
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Wish list:
The cookie enables a wish list to be made available to the user across sessions. This means that the wish list remains available across several browser sessions.
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Login token:
The login token is used to recognise users across sessions. The cookie does not contain any personal data, but enables personalisation across multiple browser sessions.
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Cookie settings:
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The CSRF token cookie contributes to your security. It strengthens the protection of forms against unwanted hacking attacks.
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The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
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Marketing cookies are used to target advertisements on the website individually over multiple page views and browser sessions.

Google Conversion Tracking:
The Google Conversion Tracking Cookie is used to effectively record conversions on the website. This information is used by the site operator to target Google AdWords campaigns.
Facebook Pixel:
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Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google Analytics:
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Google Tag Manager:
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The cookie is used to promote advertising efficiency on the website.
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Personalisation

These cookies are used to collect and process information about the use of the website by users in order to subsequently personalise advertising and/or content in other contexts.

Criteo Retargeting:
The cookie is used to enable personalized ads on third-party websites based on pages and products viewed.
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