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FAQ

Order process & Products

→ How can I change or cancel my order?
In order to change or cancel your order, please contact our customer service as quickly as possible via phone at +49 5492 5577-0 or via mail to verkaufsteam@schockemoehle.net. That way we can work on your inquiry or cancel the order before it is shipped.

→ How can I purchase a gift card for Reitsport Schockemöhle online?
You can easily add a gift card to your shopping basket here or call us at +5492-55 77 0 or email us to verkauf@schockemoehle.net.

Contact
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Functional

Functional cookies are absolutely necessary for the functionality of the webshop. These cookies assign a unique random ID to your browser to ensure your unhindered shopping experience across multiple page views.

Session:
The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
Wish list:
The cookie enables a wish list to be made available to the user across sessions. This means that the wish list remains available across several browser sessions.
Device assignment:
The device allocation helps the shop to ensure the best possible display for the currently active display size.
CSRF token:
The CSRF token cookie contributes to your security. It strengthens the protection of forms against unwanted hacking attacks.
Login token:
The login token is used to recognise users across sessions. The cookie does not contain any personal data, but enables personalisation across multiple browser sessions.
Cache exception:
The cache exception cookie allows users to read individual content independently of the cache memory.
Cookies active check:
The cookie is used by the website to find out whether cookies are allowed by the site user's browser.
Cookie settings:
The cookie is used to store the site user's cookie settings over multiple browser sessions.
Xdebug
Amazon Pay:
The cookie is used for payment processing via Amazon.
Marketing

Marketing cookies are used to target advertisements on the website individually over multiple page views and browser sessions.

Facebook pixel:
The cookie is used by Facebook to display personalised advertising offers based on user behaviour to users of websites that integrate Facebook services.
Google conversion tracking:
The Google conversion tracking cookie is used to effectively record conversions on the website. This information is used by the site operator to target Google AdWords campaigns.
Tracking

Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google analytics:
Google analytics is used to analyse the website's traffic. Statistics about website activities can be created and read out.
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